30 Day Money Back Guarantee

A lot of love and care has gone into crafting the best accessories for your beloved pet. We offer a 30 Day Money Back Guarantee on all faults and/or detects. Please note that this does not include; if your pet has damaged the accessory, personalisation or sizing errors done at checkout (please double check your order before placing it). 

Please send us an email by clicking here and include your order number in the email. 

Please allow 2-3 working days for us to review your claim. If your claim is approved, we will provide you with a RA number along with our return shipping address. The customer will be responsible for the return shipping fee. Please keep in mind that there is a 25% admin fee which will be deducted from the refund total along with the initial shipping fee. Please note shipping fees can not be refunded, only the cost of the product. 

Terms & Conditions

• Your claim must be lodged within 30 days from your purchase date. 
• Our Money Back Guarantee doesn't apply to any products bought during a sale period or where a discount/promotional code has been used.
• The customer is only able to make a claim once and it must be their first order on www.petzy.com.au. If you have previously bought from us, unfortunately you aren't eligible to lodge a money back claim.