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FAQs

I don't know what size to buy.

Please click here to view our sizing guide. 

Are your products Vegan & Cruelty Free?

Yes, we only use vegan and cruelty-free materials. There is no need for an animal to wear another animal when there are more comfortable and durable materials available. 

Is the collar and lead fine for walking dogs?

Our collars and leads are fine for walking dogs. However, if you have a dog that likes to pull on the lead or a large dog, we would highly recommend buying a harness for the comfort of your dog as they are much better suited for large/strong dogs. 

How long does shipping take?

Please click here to view our shipping timeframes.

How long does it take to process an order?

All orders are processed within 2-4 day. However, this can change during peak gifting periods. 

Is shipping free to anywhere in the world?

Yes, we offer free standard shipping worldwide. However, depending on what you order and due to the value of the goods we recommend upgrading to our courier service so we can provide you with a tracking number. Please note that standard shipping does not include a tracking number. 

For more information on our shipping options, please click here

I need my order urgently for a gift, what can I do.

When you require your order urgently we recommend upgrading to Express shipping if you are located in Australia and DHL Express if you are located overseas. 

This shipping option will be provided when you are checking out. 

I have made an error with my order.

Please make sure all the details of your order are correct as once it has been processed, we are unable to make any alternations. Please double check all the personalised details before you complete the checkout. We are unable to offer a replacement or refund if the personalisation details submitted are incorrect. 

Do you offer a refund or replacement?

Please refer to our Refund/Return Policy by clicking here.

What payment options to you accept?

We accept PayPal, Mastercard, Visa, Amex, Google Pay, Apple Pay and Shopify Pay.

Didn't find your answer?

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