FAQs

Please click here to view our sizing guide. 

Yes, we only use vegan and cruelty-free materials. There is no need for an animal to wear another animal when there are more comfortable and durable materials available. 

Our collars and leads are fine for walking dogs. However, if you have a dog that likes to pull on the lead or a large dog, we would highly recommend buying a harness for the comfort of your dog as they are much better suited for large/strong dogs. 

Please click here to view our shipping timeframes.

All orders are processed within 2-4 day. However, this can change during peak gifting periods. 

Yes, we offer free standard shipping worldwide. However, depending on what you order and due to the value of the goods we recommend upgrading to our courier service so we can provide you with a tracking number. Please note that standard shipping does not include a tracking number. 

For more information on our shipping options, please click here. 

When you require your order urgently we recommend upgrading to Express shipping if you are located in Australia and DHL Express if you are located overseas. 

This shipping option will be provided when you are checking out. 

Please make sure all the details of your order are correct as once it has been processed, we are unable to make any alternations. Please double check all the personalised details before you complete the checkout. We are unable to offer a replacement or refund if the personalisation details submitted are incorrect. 

Please refer to our Refund/Return Policy by clicking here.

We accept PayPal, Mastercard, Visa, Amex, Google Pay, Apple Pay and Shopify Pay.